FAQ

  • About Return&Exchange Notice

    MOTHER-K | 2023-06-19 | Hits 84
    • Q. When I received the product and then if I want to return it, what should do?

      A. Please register by writing down the product name, order number, name, and e-mail you wish to return through 1:1 inquiry or [motherk@naver.com].

      [In this case of a return, you must request received within 7 days from the date of receipt]


      Q. If I received the defective product, How can I request the return it?

      A.When you receive a defective product, please contact us 1:1 inquiry or register it through [ motherk@naver.com ].

      [Please attach the order number, name, e-mail, and photo of the defective product]


      Q. How can I change the product before delivery?

      A. A. If you exchange it before delivery, please contact to 1:1 inquiry or [ motherk@naver.com ].

      [ Please leave the product information of Order number, Product name, Name, wish exchange the product ]


      Q. What should I do when I want to exchange products?

      A. If you have already shipped or received the product, you will have to make 1:1 inquiries or register it through [ motherk@naver.com ] within 7 days from the date of receipt, and you will have to pay for the round-trip shipping.

      [ When you request it Please leave the information of Order number, Product name, Name, wish exchange the product 

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